Acer Aspire E5-573G-51M2 - Camera not working - Page 2 (2024)


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  • Pleasehelpcamera11 Member Posts: 1 New User

    April 2020

    Hi, I can't get my camera to work either. I have followed the Dxdiag instructions and the top bit saysTime of this report: 4/3/2020, 12:47:23

    Machine name: DESKTOP-6J2KQKI

    Machine Id: {90CD20DB-A3E3-4AC5-A714-C3E1F982B251}

    Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: NC-E5-573-33LX

    BIOS: V1.37 (type: UEFI)

    Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz

    Memory: 4096MB RAM

    Available OS Memory: 4012MB RAM

    Page File: 4172MB used, 2910MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

    DirectX Database Version: Unknown

    DxDiag Version: 10.00.18362.0387 64bit Unicode

    1

  • pennineview Member Posts: 2 New User

    April 2020

    Add me to the list of those whose camera doesn't work. I've used it before although it's been a while, but it's not working now - right in the middle of the Covid lockdown :-(

    Have gone into Device Manager. Under 'Camera' it lists 'HD webcam'. I've checked the drivers which are apparently up to date.

    In Settings, apps are allowed to access my camera.

    Here is my error message:
    Acer Aspire E5-573G-51M2 - Camera not working - Page 2 (4)

    Really important to be able to connect to people face to face at a time like this.

    2

  • pennineview Member Posts: 2 New User

    April 2020

    As an update, I use Windows 10 and the Windows Camera App is working fine with the built-in Acer webcam (click the windows icon in your system tray then type in Camera App if you don't know where the app is). So I know the web-cam is working, it's just not working with Acer's Crystal Eye software.

    1

  • sudhir330 Member Posts: 1 New User

    April 2020 edited April 2020

    I'm having a similar problem with the camera.

    - Settings: all apps are able to use it

    - Device Manager: USB Boot working properly, latest driver already installed. Also thrown away and re-install by rebooting.

    - Camera app:0xA00F4271<MediaCaptureFailedEvent> (0x80070018)

    - Windows Hello: We couldn't find a camera compatible with Windows Hello Face

    - DxDiag (nice feature, thanks!): Everything looks fine to me!?

    Thanks for any help!

    i have same error. if you find any solution can you text me

  • kyainthesky Member Posts: 1 New User

    April 2020

    I have exactly the same problem. There is obviously a camera there as I have had a couple of moments of streaky vision from it, but then it reverts to a black screen. There has been a couple of odd msgs saying the antivirus software is interrupting it. If anyone finds a solution it would be great.

  • Karp-Acer_Retired Member Posts: 2,599 Guru

    May 2020

    When your camera isn'tworking inWindows10,it mightbe missing drivers after a recent update. It's also possible thatyouranti-virus program is blocking thecameraor your privacy settings don't allow camera access for some apps.

    Click on link bellow for further troubleshooting that might help fix the camera issue.


    minimizar para MAXIMIZAR.

    Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.

  • Panchalboy163 Member Posts: 3 New User

    May 2020

    System Information

    ------------------

    Time of this report: 5/2/2020, 23:30:17

    Machine name: DEEPU

    Machine Id: {DE9FAD51-67DD-4723-B421-A3785DB8EECD}

    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire E5-574G

    BIOS: V1.14 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

    Memory: 8192MB RAM

    Available OS Memory: 8058MB RAM

    Page File: 4431MB used, 4907MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DxDiag Version: 10.00.17763.0001 64bit Unicode
  • Panchalboy163 Member Posts: 3 New User

    May 2020

    System Information

    ------------------

    Time of this report: 5/2/2020, 23:30:17

    Machine name: DEEPU

    Machine Id: {DE9FAD51-67DD-4723-B421-A3785DB8EECD}

    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire E5-574G

    BIOS: V1.14 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

    Memory: 8192MB RAM

    Available OS Memory: 8058MB RAM

    Page File: 4431MB used, 4907MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DxDiag Version: 10.00.17763.0001 64bit Unicode

    Video Capture Devices

    Number of Devices: 1

    ---------------------

    FriendlyName: USB Boot

    Category: Camera

    SymbolicLink: \\?\usb#vid_0bda&pid_5841&mi_00#6&f59e281&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

    Location: Front

    Rotation: 0

    Manufacturer: Microsoft

    HardwareID: USB\VID_0BDA&PID_5841&REV_0103&MI_00,USB\VID_0BDA&PID_5841&MI_00

    DriverDesc: USB Video Device

    DriverProvider: Microsoft

    DriverVersion: 10.0.17763.404

    DriverDateEnglish: 6/21/2006 00:00:00

    DriverDateLocalized: 21-06-2006 12.00.00 AM

    Service: usbvideo

    Class: Camera

    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

    ProblemCode: No Problem

    BusReportedDeviceDesc: USB Boot

    Parent: USB\VID_0BDA&PID_5841\2012

    DriverProblemDesc: n/a

    UpperFilters: n/a

    LowerFilters: WdmCompanionFilter

    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

    ContainerCategory: n/a

    SensorGroupID: n/a

    MFT0: n/a

    DMFT: n/a

    CustomCaptureSource: n/a

    DependentStillCapture: n/a

    EnablePlatformDMFT: n/a

    DMFTChain: n/a

    EnableDshowRedirection: n/a

    FrameServerEnabled: n/a

    AnalogProviders: n/a

    ProfileIDs: n/a

  • RobK Member Posts: 2 New User

    May 2020

    Acer-Karp said:

    When your camera isn'tworking inWindows10,it mightbe missing drivers after a recent update. It's also possible thatyouranti-virus program is blocking thecameraor your privacy settings don't allow camera access for some apps.

    Click on link bellow for further troubleshooting that might help fix the camera issue.


    Dear Acer-Karp,

    I'm glad you're willing to help us. I posted my camera diagnostics on March 18. The Windows Camera app does not work: 0xA00F4271<MediaCaptureFailedEvent> (0x80070018)

    I just followed all the steps mentioned on the Microsoft Support page, just to the point where it says: "If your camera still doesn’t work, look for help on the cameramanufacturer’s website." So I'm hoping that Acer may step in and help me (and the others here who suffer from the same error.

    Could Acer please create a new driver for us?

    My current driver is 10.0.18362.815. There are no updates, and there is no possibility for a roll-back. More details in my earlier post here: https://community.acer.com/en/discussion/comment/807115#Comment_807115

    Kind regards,

    Rob

  • Suambaba2020 Member Posts: 3 New User

    May 2020

    Same problem My camera not working on my aspire VN7 792G.
    I have done everything possible.
    I need this camera to finish my project on character animator.

    1

  • Suambaba2020 Member Posts: 3 New User

    May 2020

    Suambaba2020 said:

    Same problem My camera not working on my aspire VN7 792G.
    I have done everything possible.
    I need this camera to finish my project on character animator.

    I bought an external webcam and it is working. Could this be a hardware issue

    1

  • Rob12345 Member Posts: 1 New User

    May 2020

    Hello
    I have an ACER Aspire F5-571-320G, circa 2 years old.
    Camera stopped working, so cannot use Skype, Zoom, etc. Have tried app permissions and firewall. All are ok. running DxDiag the system information shows me:
    Video Capture Devices
    Number of Devices: 0

    Acer - please respond as many of us have the same problem and you are not providing the solution. Where/ how can we reinstall video capture devices?

    frustrated user Acer Aspire E5-573G-51M2 - Camera not working - Page 2 (15)

    I spent hours on this same issue on a Aspire E5-571P and would like to share how I fixed it. After exhausting every software approach in this forum, I ran my hand around the monitor and noticed a lot of heat radiating from the upper left of the laptop screen. I pulled off the bezel and the coating on the wire leading to the camera was very brittle and flaked away exposing a short. I wrapped the wire with electrical tape and the camera came back to life.

    I recommend this for anyone with the following symptoms:
    1. Your camera does not appear in device manager - anywhere
    2. You notice or recall heat radiating from around the top or left side of the monitor.

    This image is looking down directly above the camera behind the monitor bezel. The loop in the wire was exactly how I found it which I think makes it susceptible to a short. I have since wrapped the exposed wire in electrical tape (using tweezers!) and problem solved.
    Acer Aspire E5-573G-51M2 - Camera not working - Page 2 (16)

  • liss Member Posts: 1 New User

    May 2020

    System Information

  • MomBuck6 Member Posts: 2 New User

    May 2020

    Camera app opens and light turns on but the screen is black..... HELP... it used to work and I can't rollback, i've uninstalled and reinstalled...what else can I do?

    System Information

    ------------------

    Time of this report: 5/19/2020, 10:45:29

    Machine name: MOMSPC

    Machine Id: {A25D8053-70E0-4FAA-9850-CF4AFD45A671}

    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire R7-571

    BIOS: V2.09 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

    Memory: 6144MB RAM

    Available OS Memory: 5960MB RAM

    Page File: 2760MB used, 4158MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 120 DPI (125 percent)

    System DPI Setting: 120 DPI (125 percent)

    DWM DPI Scaling: UnKnown

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

    DirectX Database Version: Unknown

    DxDiag Version: 10.00.18362.0387 64bit Unicode

    Video Capture Devices

    Number of Devices: 1

    ---------------------

    FriendlyName: SPCA2082 PC Camera

    Category: Camera

    SymbolicLink: \\?\usb#vid_1bcf&pid_2082&mi_00#7&36361b70&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

    Location: Front

    Rotation: 0

    Manufacturer: Microsoft

    HardwareID: USB\VID_1BCF&PID_2082&REV_0100&MI_00,USB\VID_1BCF&PID_2082&MI_00

    DriverDesc: USB Video Device

    DriverProvider: Microsoft

    DriverVersion: 10.0.18362.815

    DriverDateEnglish: 6/21/2006 00:00:00

    DriverDateLocalized: 6/21/2006 12:00:00 AM

    Service: usbvideo

    Class: Camera

    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

    ProblemCode: No Problem

    BusReportedDeviceDesc: SPCA2082 PC Camera

    Parent: USB\VID_1BCF&PID_2082\6&18955c47&0&3

    DriverProblemDesc: n/a

    UpperFilters: n/a

    LowerFilters: WdmCompanionFilter

    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

    ContainerCategory: n/a

    SensorGroupID: n/a

    MFT0: n/a

    DMFT: n/a

    CustomCaptureSource: n/a

    DependentStillCapture: n/a

    EnablePlatformDMFT: n/a

    DMFTChain: n/a

    EnableDshowRedirection: n/a

    FrameServerEnabled: n/a

    AnalogProviders: n/a

    ProfileIDs: n/a

    1

  • MAIZATUL Member Posts: 2 New User

    June 2020 edited June 2020

    I DONT KNOW WHY.. I CANNOT USED MY CAMERA.. IM ACER E5 474 USER.. please help me in fixing this
    VIDEO CAPTURE DEVICE

    System Information

    ------------------

    Time of this report: 6/15/2020, 17:28:04

    Machine name: LAPTOP-0UA7NPV9

    Machine Id: {7ED244B6-5757-438A-80FA-A07D127E531B}

    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire E5-474G

    BIOS: V1.04 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

    Memory: 8192MB RAM

    Available OS Memory: 8098MB RAM

    Page File: 5034MB used, 4343MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DirectX Database Version: 1.1.5

    DxDiag Version: 10.00.18362.0387 64bit Unicode

    ------------

    DxDiag Notes

    ------------

    Display Tab 1: No problems found.

    Display Tab 2: No problems found.

    Sound Tab 1: No problems found.

    Input Tab: No problems found.

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D: 0/4 (retail)

    DirectDraw: 0/4 (retail)

  • MAIZATUL Member Posts: 2 New User

    June 2020

    please help me.. i cannot used my camera.. i open The apps.. and the green light is on.. but the screen is black.. in dont know why...

    System Information

    ------------------

    Time of this report: 6/15/2020, 17:28:04

    Machine name: LAPTOP-0UA7NPV9

    Machine Id: {7ED244B6-5757-438A-80FA-A07D127E531B}

    Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire E5-474G

    BIOS: V1.04 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHz

    Memory: 8192MB RAM

    Available OS Memory: 8098MB RAM

    Page File: 5034MB used, 4343MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DirectX Database Version: 1.1.5

    DxDiag Version: 10.00.18362.0387 64bit Unicode

    Video Capture Devices

    Number of Devices: 1

    ---------------------

    FriendlyName: HD WebCam

    Category: Camera

    SymbolicLink: \\?\usb#vid_0bda&pid_57cc&mi_00#6&22cc018c&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

    Location: Front

    Rotation: 0

    Manufacturer: Microsoft

    HardwareID: USB\VID_0BDA&PID_57CC&REV_0004&MI_00,USB\VID_0BDA&PID_57CC&MI_00

    DriverDesc: USB Video Device

    DriverProvider: Microsoft

    DriverVersion: 10.0.18362.815

    DriverDateEnglish: 6/21/2006 00:00:00

    DriverDateLocalized: 21/6/2006 12:00:00 AM

    Service: usbvideo

    Class: Camera

    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

    ProblemCode: No Problem

    BusReportedDeviceDesc: HD WebCam

    Parent: USB\VID_0BDA&PID_57CC\200901010001

    DriverProblemDesc: n/a

    UpperFilters: n/a

    LowerFilters: WdmCompanionFilter

    Stack: \FileSystem\aswSnx,\FileSystem\aswSnx,\Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

    ContainerCategory: n/a

    SensorGroupID: n/a

    MFT0: n/a

    DMFT: n/a

    CustomCaptureSource: n/a

    DependentStillCapture: n/a

    EnablePlatformDMFT: n/a

    DMFTChain: n/a

    EnableDshowRedirection: n/a

    FrameServerEnabled: n/a

    AnalogProviders: n/a

    ProfileIDs: n/a

  • Shailja Member Posts: 1 New User

    June 2020

    TECH_MAN said:

    Hi Diamar,

    To check camera privacy settings:

    1) Click Start

    2) Click settings

    3) In search box in upper right, type "webcam"

    4) Click "Webcam privacy settings"

    5) Check that "Let apps use my camera" toggle is On

    If it's on, check out this troubleshooting document and see if you can resolve your issue:

    http://windows.microsoft.com/en-us/windows-10/fix-windows-camera-app-problems-with-pc-cameras

    To run a DxDiag Report:

    1. Press Window + R key

    2. Type "DxDiag"

    3. Let the tool run, once progress bar on left completes, click "Save All Information"

    4. Save that file somewhere you can find it easily.

    5. Double click the saved DxDiag file, it should open in Notepad

    6. Copy the top section "System Information" and paste into a reply on this thread

    7. Press Ctrl-F and in find dialog, type "Video Capture Devices"

    8. Please copy and paste the information contained under the "Video Capture Devices" section to this thread.

    "Hit like if its Helpful to you"

    ------------------

    System Information

    ------------------

    Time of this report: 6/17/2020, 09:40:38

    Machine name: JOSHI

    Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Aspire E5-573

    BIOS: InsydeH2O Version 05.04.45V1.15

    Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz

    Memory: 4096MB RAM

    Available OS Memory: 4016MB RAM

    Page File: 3953MB used, 4077MB available

    Windows Dir: C:\Windows

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.01.7601.17514 32bit Unicode

    It is saying "Cannot findVideo Capture Devices"

  • tanbhag101 Member Posts: 2 New User

    July 2020

    ------------------

    System Information

    ------------------

    Time of this report: 7/11/2020, 21:04:50

    Machine name: TANUSH

    Machine Id: {A8422C7B-7FCD-492F-AB00-D91A2C089350}

    Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)

    Language: English (Regional Setting: English)

    System Manufacturer: Acer

    System Model: Predator G3-571

    BIOS: V1.10 (type: UEFI)

    Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz

    Memory: 16384MB RAM

    Available OS Memory: 16268MB RAM

    Page File: 6233MB used, 12977MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 120 DPI (125 percent)

    System DPI Setting: 120 DPI (125 percent)

    DWM DPI Scaling: UnKnown

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Supported

    DirectX Database Version: 1.1.5

    DxDiag Version: 10.00.18362.0387 64bit Unicode

  • tanbhag101 Member Posts: 2 New User

    July 2020

    ---------------------

    Video Capture Devices

    Number of Devices: 1

    ---------------------

    FriendlyName: USB Boot

    Category: Camera

    SymbolicLink: \\?\usb#vid_0bda&pid_5841&mi_00#6&f59e281&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

    Location: Front

    Rotation: 0

    Manufacturer: Realtek

    HardwareID: USB\VID_0BDA&PID_5841&REV_0103&MI_00,USB\VID_0BDA&PID_5841&MI_00

    DriverDesc: Realtek PC Camera Driver

    DriverProvider: Realtek

    DriverVersion: 10.0.18362.20133

    DriverDateEnglish: 2/13/2020 00:00:00

    DriverDateLocalized: 13-02-2020 00:00:00

    Service: usbvideo

    Class: Camera

    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

    ProblemCode: No Problem

    BusReportedDeviceDesc: USB Boot

    Parent: USB\VID_0BDA&PID_5841\2012

    DriverProblemDesc: n/a

    UpperFilters: n/a

    LowerFilters: WdmCompanionFilter

    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

    ContainerCategory: n/a

    SensorGroupID: {78DCB7D0-33EA-458B-B98A-56E9A3A40B50}

    MFT0: n/a

    DMFT: {09824200-9A44-4B06-8C74-92D99E09B435}

    CustomCaptureSource: n/a

    DependentStillCapture: n/a

    EnablePlatformDMFT: n/a

    DMFTChain: {09824200-9A44-4B06-8C74-92D99E09B435}

    EnableDshowRedirection: False

    FrameServerEnabled: n/a

    AnalogProviders: n/a

    ProfileIDs: n/a

  • miwa1900 Member Posts: 1 New User

    July 2020

    My camera is also black. After reset the system, no change.

    System Information

    ------------------

    Time of this report: 7/23/2020, 10:51:00

    Machine name: LAPTOP-CKU3T33A

    Machine Id: {CBA8D3C2-AB9E-41BB-A752-F56AB092C8DF}

    Operating System: Windows 10 ???????? 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)

    Language: Russian (Regional Setting: Russian)

    System Manufacturer: Acer

    System Model: Aspire A515-54

    BIOS: V1.07 (type: UEFI)

    Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHz

    Memory: 8192MB RAM

    Available OS Memory: 8040MB RAM

    Page File: 4638MB used, 5320MB available

    Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 12

    DX Setup Parameters: Not found

    User DPI Setting: 120 DPI (125 percent)

    System DPI Setting: 120 DPI (125 percent)

    DWM DPI Scaling: UnKnown

    Miracast: Available, with HDCP

    Microsoft Graphics Hybrid: Not Supported

    DirectX Database Version: 1.0.8

    DxDiag Version: 10.00.19041.0084 64bit Unicode

    ---------------------

    Video Capture Devices

    Number of Devices: 1

    ---------------------

    FriendlyName: HD User Facing

    Category: Camera

    SymbolicLink: \\?\usb#vid_0408&pid_a061&mi_00#6&f66e2a4&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global

    Location: Front

    Rotation: 0

    Manufacturer: ??????????

    HardwareID: USB\VID_0408&PID_A061&REV_0004&MI_00,USB\VID_0408&PID_A061&MI_00

    DriverDesc: USB Video Device

    DriverProvider: Microsoft

    DriverVersion: 10.0.19041.1

    DriverDateEnglish: 6/21/2006 00:00:00

    DriverDateLocalized: 21.06.2006 0:00:00

    Service: usbvideo

    Class: Camera

    DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}

    ProblemCode: No Problem

    BusReportedDeviceDesc: HD User Facing

    Parent: USB\VID_0408&PID_A061\5&1ed58749&0&5

    DriverProblemDesc: n/a

    UpperFilters: n/a

    LowerFilters: WdmCompanionFilter

    Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp

    ContainerCategory: n/a

    SensorGroupID: {59840867-9F41-4A1B-CDDA-3EC5A6C69C5C}

    MFT0: n/a

    DMFT: n/a

    CustomCaptureSource: n/a

    DependentStillCapture: False

    EnablePlatformDMFT: True

    DMFTChain: n/a

    EnableDshowRedirection: True

    FrameServerEnabled: n/a

    AnalogProviders: n/a

    ProfileIDs: n/a

«123»

Acer Aspire E5-573G-51M2 - Camera not working - Page 2 (2024)

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