Artius Solutions hiring Print Support Specialist in Wichita, Kansas, United States | LinkedIn (2024)

Summary: Primary Duties:

• PKG B Must be fully vaccinated Temp to Engage Looking for a Person that needs little to no supervision after initial training.
• Customer service oriented. Ability to manage their time wisely.
• CW will be responsible Delivering of toner to facilities around Wichita.
• General housekeeping of the office and site. Driving is required. Personal vehicle would be used.
• Picking up supplies from the dock and removing items from the office.
• If there is ever any lifting over 50lbs assistance is available.
• Dress code is Khaki pants (No jeans), polo shirt or button up shirt.
• Tattoos on arms would need to be covered.
• Worksite address is 929 St Francis N, Wichita, KS 67214. Parking is available and is free or will be reimbursed/validated.

Shift Timings

• 8:00 am- 5:00 pm (M-F)
• Job type: Temp to perm

Roles & Responsibilities

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
• Work assignments are diversified.
• Examples of past precedent are used to resolve work problems.
• New alternatives may be developed to resolve problems.
• Modest physical effort is required.
• Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)-
• Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination POSITION PROFILE.
• Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service.
• Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
• Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.

Job Duties And Responsibilities

• Daily support of network and workstation printers.
• Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
• Escalates problems to a technician as necessary.
• Keeps the customer up to date on the progress of problem resolution.
• Provides end users with detailed remote access knowledge and documents complete trouble shooting information.
• Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager.
• Responsible for on-site hardware & consumables inventory.
• Responsible for printer procurement as required by the customer.
• Responsible for printer hot swap inventory.
• Documents and reports all fleet meter reads.
• Maintains printer fleet tools/databases.

Minimum Qualifications: Typically requires:

• High School Diploma (or equivalent) with additional education preferred.
• IT Help Desk Support experience (application & hardware support).
• Technical Training & Certifications: HP Certifications KNOWLEDGE, SKILLS AND ABILITIES.
• Excellent customer service skills.
• Good project management skills and ability to prioritize tasks.
• Strong technical knowledge of network and site-specific printers, and company products.

Required Skills

• Customer Service Representative Customer Service
• Printer