Vonage Support Squad.screenconnect.com (2024)

FAQs

How do I speak to a live person at Vonage? ›

Existing Vonage for home customer looking for support? Call 1-732-944-0000.

Contact Centers

Customer Community Hub For Legacy NewVoice Media: submit and track support requests for your account, add and view all attachments for existing cases, access product documentation and discussion forums, chat with an expert via our new 'live chat' facility and close and re open cases with one click.

Say "I would like to speak to a person".

Or, repeat the words "operator," "agent," and “representative.” You can also try, "I would like to speak with a human being." Since these systems often miss the first 1/4 second of your statement, full sentences allow for a clearer understanding.

Acquisition by Ericsson

On 22 November 2021, it was announced that Vonage would be acquired by Ericsson in a US$6.2 billion all-cash purchase. The acquisition was completed on 21 July 2022.

User reports indicate no current problems at Vonage.

Although Vonage Business provides many of the essential VoIP, UCaaS, and CCaaS features companies need for cloud-based communication, when compared to other options within the industry, Vonage isn't as good value for money as options, such as RingCentral or Dialpad, both of which have a wider range of virtual ...

Why does Vonage dropped calls? ›

Incorrect router settings or network configurations can interfere with VoIP traffic, which can in turn lead to dropped calls. For example, issues with Quality of Service (QoS) settings can affect call quality and stability, leading to dropped calls.

The Vonage API platform offers phone numbers in more countries than any other provider, so your business can use a local identity to communicate across more markets, improving engagement.

Connect the blue Ethernet cable to the Internet port on the back of the Vonage Box™ and connect the other end to an open Ethernet (LAN) port on the back of your Wi-Fi router. Plug in your Wi-Fi router to the power source. The light on the Wi-Fi router should turn on, indicating an active Internet signal.

Make a call

From Calls, on iOS or iPadOS tap the telephone icon and on Android, tap the Favicon, then tap New Call. From Calls, tap a call in the logs to open the contact information, and then tap the telephone icon. From the Keypad, dial the phone number you want to call and then tap the telephone icon.

The VBC Mobile App seamlessly integrates with your Android™ phone or iPhone®. If you don't have an Android™ phone or iPhone®, our Vonage Business Communications can still provide the features your business requires to other mobile phones.

How to Get a Toll-Free Number With Vonage. It's easy to get a toll-free number with Vonage if you're already a VBC user. Simply request the Toll-Free Company Number app and a note gets sent to your VBC administrator for approval. Once approved, the app appears in the VBC Desktop and Mobile App.

844-365-9460

Vonage / Customer service

Vonage does not offer the ability to cancel your service online or through email. Instead, you must contact Customer Care during hours of operation. To cancel your service, call 1-877-272-0528, Monday through Friday from 9:00 a.m. 8:00 p.m. EST.

Vonage Plans and Pricing

At the annual price, it's several dollars cheaper than most. But as we mentioned, it's missing a lot of critical features, and you'll likely have to upgrade to the middle tier to get what you need. The middle tier is $20.99 per month annually or $29.99 per month if you pay monthly.